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. HP DeskJet 300 Series Printer Family Technical Support Solutions Guide t 3 4 k J e D e s. HP DeskJet 300 Series Printer Family Technical Support Solutions Guide HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340 HP Part Number 5960-9677 Printed in U.S.A. September 1995 Edition Thi d t d ith F M k 4 0 4.

Notice The information contained in this document is subject to change without notice. HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Publication History This document is the second Technical Support Solutions Guide (TSSG) for the DeskJet 300 Series printer family. The printing history of this guide is: First Edition.September 1994 Second Edition.

Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways: Italic type is used for the titles of publications and for emphasis in a paragraph. Warning Warning text is used where danger to an individual can develop.

This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet Portable, HP DeskJet 310, HP DeskJet 320 and HP DeskJet 340 printers. It represents a collection of information gathered from Hewlett-Packard’s dealer and end-user support organizations.

Model Numbers and Product Positioning.HP DeskJet Portable old and new models. HP DeskJet Portable old and new models As shown in the table above, there are two models of the HP DeskJet Portable, black-only printer. The old model, C2614A, is no longer available. The new model, C2624A, is bundled with a sheet feeder and sold only in the Asia Paciﬁc. Support Tools Hewlett-Packard recommends the following tools for supporting HP DeskJet 300 Series printers. Dial caliper or accurate linear scale. Tissue paper.

Cotton swabs, such as part number 9300-0767. Clean lint-free soft cloth. Brush or small computer vacuum cleaner Features and Beneﬁts.

DeskJet 300 Series printer driver. Expansion slot for PCMCIA Type 1.0 card Can be used for HP and third-party solutions for fonts not built into the printer and emulations.

HP Greek, Cyrillic, Turkish and East Central Europe fonts are currently available. Figure 1-2. The HP DeskJet 300 Series Printer (Internal View) The printer stands are not available with the HP DeskJet 340 The HP DeskJet 340 does not have the printer settings menu. Use the print setup or the DJPMenu to set the conﬁguration for this printer. Product Information 1-5. Figure 1-4. The HP DeskJet 300 Series Printer in Operating Mode Figure 1-5.

The HP DeskJet 300 Series Printer and Desktop Sheet Feeder in Operating Mode Figure 1-6. The HP DeskJet 300 Series Printer and Desktop Sheet Feeder in the Manual Feed Mode DJP4 Figure 1-7.

Similarities and Differences Table 1-3 discusses similarities and differences between the portable HP DeskJet 300 Series printer family and the desktop HP DeskJet 500 Series printer family. Similarities to and Differences from Non-Portable HP DeskJet Family Printers Similarities. Table 1-4 compares the members of the HP DeskJet 300 Series printer family. Similarities and Differences Between the HP DeskJet 300 Series Printers Similarities Differences General Performance Color Printing The DeskJet 300 Series family are compact high- The DeskJet 340, 320 and 310 printers can produce, with the performance printers that can be moved easily when optional Color Kit, full-page color graphics. For HP DeskJet 300 Series printer supplies and accessories, see table 1-8. The HP DeskJet 320 and 310 can be purchased together with a sheet feeder.

In this case, they have a different part number from that shown in the table below, as given in the table footnotes 1 and 2. C2624A for the HP DeskJet Portable, instead of C2614A 2. To replace the country-specific power module of an HP DeskJet Portable printer, you must order a new worldwide power adapter. The worldwide power adapter part number is: 0950-2435. Remember to also order a detachable country-specific power cord listed in the table above.

C3062A DJP610 1. To replace the country-specific power module of an HP DeskJet Portable printer, you must order a new worldwide power adapter.

The worldwide power adapter part number is: 0950-2435. Remember to also order a detachable country-specific power cord listed in the table above. Uruguay DJP608 1. To replace the country-specific power module of an HP DeskJet Portable printer, you must order a new worldwide power adapter. The worldwide power adapter part number is: 0950-2435. Remember to also order a detachable country-specific power cord listed in the table above.

Latin America, Asia-Paciﬁc, Japan Desktop Sheet Feeder C3005A – Note that the sheet feeder can be purchased either separately or together with the HP DeskJet 320 and 310 printers (see table 1-1 for bundled printer and sheet feeder part numbers) See table 1-6. The high capacity print cartridge, part number 51626A, is not recommended for use with HP DeskJet 300 Series printers. The 51608A black print cartridge is now obsolete. Can be used only with the HP DeskJet 310, 320 and 340 printers. Table 1-10. Other User Documentation Document HP Part Number HP DeskJet 320/310 Printer Technical Reference Guide C2634-90145 HP DeskJet 310 Printer Technical Reference Guide C2621-90172 HP DeskJet Portable Printer Technical Reference Guide C2614-90060 1. Available in English only.

Product Information 1-15. Internal Fonts Note Windows 3.1 does not support these internal fonts. The HP DeskJet 300 Series printer driver uses TrueType fonts when printing from Windows 3.1 (see “Selecting a Printer Driver” in chapter 4). Internal Portrait Fonts Can be. 16.67 cpi depending on the application. 20 cpi The HP DeskJet 300 Series printers can print all available Letter Gothic (6, 12, and 24 point) landscape fonts in the following modes and enhancements: 12 cpi.

Printable area See ﬁgures 1-9 and 1-10, and table 1-24. Printer lights and buttons See tables 3-1 and 3-2. The older model C2614A of the HP DeskJet Portable printer has a draft speed of 240 cps. 1-18 Product Information. Table 1-14. Reliability Speciﬁcations Category Speciﬁcation Printer usage 500 pages per month maximum Mean time between failures (MTBF) 20,000 hours (2000 hours power-on and 12,000 printed pages per year) Mechanism life 25,000 pages Table 1-15.

Graphics Resolution Number of Horizontal Resolution Vertical Resolution Dots Per Pixel 75 pixels per inch (ppi). power adapter rapid recharger battery pack Figure 1-8. Physical Specifications 1-20 Product Information. Depth 1.8 in.

The HP DeskJet Portable printer may come with a country-speciﬁc power module different from the HP DeskJet 320 and 310 worldwide power adapter. The HP DeskJet Portable power module’s physical speciﬁcations are: K=4.1 in. (105mm), L=2.2 in. (57mm), M=2.8 in. (70mm), Weight=2.4 lb.

HP DeskJet 320 HP DeskJet 320 InkJet Printer InkJet Printer HP DeskJet 320 InkJet Printer HP DeskJet 320 HP DeskJet 320 InkJet Printer InkJet Printer Figure 1-9. Packaging Dimensions Specifications 1-22 Product Information. (264 mm) Height 15.1 in. (384 mm) The older model C2614A HP DeskJet Portable packaging dimensions were different from the other DeskJet 300 Series printers. The older DeskJet Portable dimensions were: A=15.7 in. (400mm), B=12.8 in. (325mm), C=7.0 in.

(178mm), Older optional sheet feeder packaging had these different dimensions: D=16.7 in. Table 1-21. Environmental Speciﬁcations Category Speciﬁcation Temperature Operating 5 to 40 C (41 to 104 F) Non-operating -40 to 60 C (-40 to 140 F) Recommended operating 15 to 35 C (59 to 95 F) Relative humidity Operating with paper 15% to 80% RH at 30 C Operating with transparencies 30% to 80% RH at 30 C. The country speciﬁc power module, shipped with some HP DeskJet Portable printers, does not have NOM safety certiﬁcation.

The newer model C2624A of the HP DeskJet Portable printer, sold only in the Asia Paciﬁc, does not have any safety or EMI certiﬁcation. The HP DeskJet 300 Series printers do not support envelopes. The HP DeskJet 300 Series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, including letterhead, gives excellent quality. black and color printing 0.08 inch (U.S. Letter, Legal and Executive) 2.0 mm (A4) black and color printing black and color printing Printable area 0.25 inch (U.S.

Letter, Legal 0.25 inch (U.S. Letter, Legal and Executive) and Executive) Portrait orientation 3.2 mm (A4) 3.6 mm (A4) black printing. Based on perforation skip mode off. Perforation skip mode on reduces the printable area by increasing the top margin to 0.5 inches. The HP DeskJet Portable printer has two slightly different measurements for Executive Paper in Portrait Mode: Right Margin is 0.20 inches, or 5.1 mm.

Hewlett-Packard. Hewlett-Packard does not support reﬁlling the print cartridges. HP cannot guarantee the print quality from reﬁlled print cartridges. Printer damage caused by reﬁlling is not covered by the Hewlett-Packard warranty or customer service agreements.

1-30 Product Information. Installation and Conﬁguration Chapter Contents Section Title Page Items Included.Connecting Power to the Printer. See tables 1-7 through 1-9 for the part numbers of these HP DeskJet 300 Series printer accessories. The older model C2614A of the HP DeskJet Portable printer may have had a Centronics Parallel Interface Cable shipped with the printer. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter and power cord. Installation and Conﬁguration 2-3. Power Adapter and Rapid Recharger Information (Continued) Topic Information Differences among the Since the rapid rechargers will operate from any power source from 100 Vac to rapid rechargers 240 Vac, the difference between one rapid recharger and another is the cord included with it to adapt to a country or region’s power receptacle.

The HP DeskJet Portable printer does not have the DJPMenu software included with the printer; to get this software, see “Obtaining Printer Drivers” in chapter 6. For more information on DJPMenu, see “Additional Conﬁguration Options with the DJPMenu Program”. Centronics Parallel Pinout Information Data 7 Data 6 Data 5 Acknowledge (ACK) Data 4 Busy Data 3 Paper Error (PE) Data 2 Ready Data 1 Signal Ground Data 0 Chassis Ground Strobe (STR) 18 17 16 15 14 13 12 11 10 9 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 Error (ERR) Ground. Connecting the Interface Cable and Establishing Communication.

Use a Centronics parallel interface cable to connect HP DeskJet 300 Series printers to the computer. Turn off the printer. Connect the computer end of the interface cable to the parallel interface port on the computer.

Verifying Communication 1. Type the following to test communication between the 2.

Press and hold the Paper Feed button (for the HP DeskJet computer and the printer: 340) to eject the page. – Type DIRPRN and press the Enter key on the computer.

When set in the Menu Mode, the printer buttons can be used to conﬁgure the DeskJet 300 series printers (except for the HP DeskJet 340). To conﬁgure the HP DeskJet 340, install the driver software that comes with the printer and set the print options in the printer setup or the DJPMenu conﬁguration utitlty (for DOS users). ﬁgure 2-3 and table 2-4 for the printer button deﬁnitions.

The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” written on the printer’s front panel. Also, the “Menu” light is located immediately above the Chg. Pen light, as shown in the ﬁgure below. Figure 2-4.

Printer Settings Menu 1. The older model C2614A of the HP DeskJet Portable printer has a slightly different Printer Settings Menu from the one shown above. The older menu does not have the “Media Source” group.

See the printer’s User’s Guide for the exact menu layout. The older model C2614A of the HP DeskJet Portable printer does not have the “Media Source” group in the Printer Settings Menu. The HP DeskJet Portable has ﬁxed factory default settings of 30 minutes for Power time, 2 minutes for Sleep time, and 300 dpi for Graphics Density. These extended settings cannot be changed. When power is reapplied, the printer will use the settings most recently speciﬁed in Menu mode or by using the DJPMenu conﬁguration utility 1.

The older model C2614A of the HP DeskJet Portable printer does not have the “Media Source” group in the Printer Settings Menu. ﬁrst exit Menu mode, then re-enter it. The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge”, and “Settings” instead of “Setup”, written on the printer’s front panel. INSTALL.BAT from the printer software Installation Disk, then type: c: deskjet djpmenu. For the HP DeskJet 320, 310 and Portable users, ﬁrst copy the DJPMENU.EXE ﬁle to the computer’s hard drive from the printer software Installation Disk, then type: djpmenu.

Changing Default Graphics Density You can change default graphics resolution from the factory default of 300 dpi to 75, 100, or 150 dpi, and back to 300. You can set this new default Graphics Density from within the DJPMenu conﬁguration utility. Changing the DeskJet 320 and 340’s Input Buffer Size You can change the DeskJet 320 and 340’s input buffer size from the default value of 16K to 48K.

Note Hewlett-Packard recommends that you do not change the factory default settings unless you have a speciﬁc need for localized country default settings. Note that, even without changing the factory default settings, you can make changes to the printer settings in Menu mode that will be retained even after the printer is turned off and on any number of times. Remove any existing HP DeskJet family printer driver listed in the Printers dialog box by clicking on the driver in the menu then selecting Conﬁgure and Remove. From the Printers dialog box in the Control Panel, click Add and double click HP DeskJet in the List of Printers box. Close the Printers dialog box and the Control Panel, returning to the Main group window. Note HP DeskJet 300 Series Driver Version 7.0 will be made available at a later date to support the DeskJet 340, 320, 310 and the Portable. Installation and Conﬁguration 2-19.

2-20 Installation and Conﬁguration. Battery Pack Information. 3-30 HP Infrared Adapter. 3-32 Maintenance.

‘home’ position. HP DeskJet 340 Printer Buttons and Lights Table 3-1. Description of Printer Buttons and Lights for the HP DeskJet 340 Button or Light Operation Description. Figure 3-2. HP DeskJet 300 Series Printer Buttons and Lights 1.

The older model C2614A of the HP DeskJet Portable printer has these two lights reversed; instead of “Change Cartridge” the top light is labeled “Menu”, and instead of “Menu” the bottom light is labeled “Chg. Cartridge Cleaning Routine” in chapter 6. The HP DeskJet Portable printer does not have the DJPMenu conﬁguration utility included with the printer; to get this software, see “Obtaining Printer Drivers” in chapter 7, Service and Support Information. For more information on DJPMenu, see “Additional Conﬁguration Options with the DJPMenu Program”. The older model C2614A of the HP DeskJet Portable printer does not print a list of internal fonts. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” and “Chg. Pen” instead of “Change Cartridge”.

The older model C2614A of the HP DeskJet Portable printer does not print a list of internal fonts. The HP DeskJet Portable printer does not have the DJPMenu conﬁguration utility included with the printer; to get this software, see “Obtaining Printer Drivers”. Rapid Recharger Buttons and Lights Charge Discharge Charge Discharge DJP615 Figure 3-3. The HP Rapid Recharger Buttons and Lights Table 3-3. Rapid Recharger Buttons and Lights Button or Light Operation Description Discharge buttons Selecting. To revive a battery pack, press the Discharge button until the red Revive and light is on or blinking. Figure 3-4.

The HP DeskJet 340 with the Portable Sheet Feeder The portable sheet feeder provides paper feeding capability to an HP DeskJet 340 printer. The IN tray holds up to 0.1 inch (approximately 2.5 mm) stack of paper.

The printer can be easily attached to the sheet feeder and conveniently stored and transported together. Loading Paper for Automatic Feeding 1. Use the recess at the top centre (NOT the button) of 2. Rotate each of the paper support arms until both the sheet feeder to pull the unit fully open.

Are pointing upwards. Push the paper release lever down to the open 4. Figure 3-5. The HP Desktop 300 Series Desktop Sheet Feeder The desktop sheet feeder provides paper feeding capability to an HP DeskJet 300 Series printer. The IN tray holds up to a 0.2 inch (approximately 5 mm) stack of paper. The printer can be easily attached to the sheet feeder and conveniently stored and transported together with it.

Positions for the Printer and Desktop Sheet Feeder An HP DeskJet 300 Series printer with the deskjet sheet feeder can be set up into four positions, according to the user’s needs, as shown in the ﬁgure on the next page:. The Four Positions for an HP DeskJet 300 Series Printer and Desktop Sheet Feeder Position Setup Normal Print Position Vertical Print Position Manual Feed Position Closed Position 3-12 Operation and Usage. Normal Print Position, for Automatic Feeding 1. Start with the printer in the upright position. Slide and hold 2. Open the paper support on the IN tray and open the paper the printer/feeder release button.

Then rotate the printer support arms. And the IN tray of the sheet feeder together to the normal printing position, as shown below. Vertical Print Position, for Changing Printer Settings, Changing the Print Cartridge, Printing Labels, or Removing the Printer from the Desktop Sheet Feeder 1. If you want to print labels, ﬁrst load the labels into the 2. Rotate the printer and the IN tray together so that the IN printer’s IN tray.

Manual Feed Position, for Feeding Single Sheets with the Desktop Sheet Feeder Attached To feed single sheets with the sheet feeder still attached to 1. While holding the printer at a 45-degree angle to the base, the printer, as shown in the ﬁgure below, follow these steps: slide and hold the printer/feeder release button, then rotate the IN tray ﬂat against the base. Closed Position, for Storing or Transporting the Printer and Desktop Sheet Feeder 1.

Turn off the printer with the Power button to make sure 2. Close the paper support arms. That the print cartridge is returned to the home position. Then disconnect the interface cable and the power adapter. The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. You can only select “Manual Feed” in the software application’s printer settings, or with the DJPMenu conﬁguration utility (see footnote 2 below).

The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. You can only select “Sheet Feeder” in the software application’s printer settings, or with the DJPMenu program (also see footnote 2 on the previous page).

Media that is heavily textured or embossed. Transparencies other than HP Premium. Labels other than HP 92296 Series or other high-quality labels for laser printers. Paper sizes other than U.S. Letter, A4, U.S. Legal, and U.S. Executive; transparencies or label sheets other than U.S.

Installing/Replacing a Print Cartridge Caution Do not let the print cartridge contacts and nozzles touch any surface or object, including your ﬁngers. Oil and dust can cause missing dots and other print quality problems. If the printer is off, turn it on. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” and “Chg. Pen” instead of “Change Cartridge” written on the printer’s front panel. Also, the “Chg.

Pen” light is located immediately above the Setup button, as shown in the ﬁgure below. 51626A high-capacity print cartridge, are not recommended for use with these printers. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” written on the printer’s front panel. The HP DeskJet Portable prints black only; it cannot use this color print cartridge.

The print cartridge may need cleaning. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” and “Chg. Pen” instead of “Change Cartridge” written on the printer’s front panel.

Operation and Usage 3-23. The older model C2614A of the HP DeskJet Portable printer only charges a battery when the printer is on. The battery is not charged when the printer is off. Battery Pack Charge Rates (Continued) Battery Pack Situation Charge Rate Explanation A partially charged battery pack Standard charge If a partially charged battery pack is installed in the printer, has been newly installed in the the printer cannot determine the present charge level of the printer battery pack. The HP DeskJet Portable printer is in sleep mode for 30 minutes before turning off.

This time cannot be changed. The DJPMenu software cannot change the extended settings on the HP DeskJet Portable printer.

Connecting power adapters. See “Connecting the Printer to a Power Adapter or a Rapid Recharger” in chapter 2. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter and a country-speciﬁc power cord. For information on the rapid recharger lights and buttons, see “Rapid Recharger Lights and Buttons” in this chapter. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter and a country-speciﬁc power cord. However, the rapid recharger does not begin charging the second battery pack until after the ﬁrst battery pack has been fully charged.

The rapid recharger does not need to be connected to an HP DeskJet 300 Series printer in order to charge battery packs attached to the rapid recharger. If two battery packs mounted on the rapid recharger are to be charged, the rapid recharger charges one battery pack until it is fully charged, then charges the second battery pack. The older model C2614A HP DeskJet Portable printer can only charge the battery when it is turned ON.

3-30 Operation and Usage. For more information on sleep mode, see “Sleep Mode” in this chapter. The HP DeskJet Portable printer does not have the DJPMenu conﬁguration utility included with the printer; to get this software, see “Obtaining Printer Drivers” in chapter 6. For more information on DJPMenu, see “Additional Conﬁguration Options with the DJPMenu Conﬁguration Utility”. The Infrared Data Associaton, IrDA has established a worldwide industry standard for “point and beam” data transfer, allowing computers to link up with printers using an infrared connection. The HP DeskJet 340 printer has an interface port which can be ﬁtted with an infrared adapter. This replaces the printer cable, giving a wireless connection to any IrDA-compliant notebook PC.

Ink used in the print cartridge does not pose a health hazard to customers. During the development of ink formulas, all the ingredients are screened and researched for known potential health related issues. Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used in HP inks.

Cleaning the Print Cartridge HP DeskJet 300 Series printers automatically carry out “spits and wipes”. Print Cartridge Tips. Do not use print cartridges after the expiration date. See “Identifying the Print Cartridge Expiration Date” in chapter 6.

Keep the print cartridges sealed in the packaging container until ready for use. The print cartridges have a longer life sealed in this container than in the printer. Cleaning the Platen and Pinch Plate If ink, excess paper dust, or other contaminants are present on the platen or pinch plate, clean the platen and the pinch plate as described in the paragraphs below. Turn off the printer by pressing the Power button. Thermal Inkjet II Technology The HP DeskJet 300 Series printers use Thermal InkJet II (TIJ II) technology. This technology is based on a disposable print cartridge which propels ink out of 50 nozzles (48 nozzles for the color print cartridge The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.

Printer Driver Features and Capabilities.4-4 HP DeskJet 300 Series v6.0 Printer Driver for Windows (for DeskJet 340 only). 4-4 Summary of Other Printer Driver Versions. The HP DeskJet Family Driver included in Windows 3.0 is not compatible with Windows 3.1 3. For Windows 3.1, use the HP DeskJet 300 Series printer driver, provided with the printer or available from Hewlett-Packard, when printing to an HP DeskJet 300 Series printer. Driver for Windows 3.1 only HP DeskJet 300 Series v4.0 Printer. Available Driver for Windows 3.1 only HP DeskJet 310 v1.0 Printer Driver for.

Available Windows 3.0 and 3.1 HP DeskJet Portable v2.0 Printer Driver. Printer Driver Features and Capabilities HP DeskJet 300 Series v6.0 Printer Driver for Windows (only for HP DeskJet 340) The HP DeskJet 300 Series v6.0 Printer Driver for Windows provides the following features and capabilities:.

Windows 3.1x compatibility only. Performance and. Printing on special paper features.) (DeskJet 310). Note The HP DeskJet 300 Series version 7.0will be introduced at a later date to support the DeskJet 320, 310 and the Portable. Printer Drivers for the PC 4-5. Intellifont scalable fonts are supported by the HP DeskJet 310 v1.0 printer driver. Intellifont scalable fonts are not supported by the HP DeskJet 300 Series printer driver versions 4.0 or 4.1.

For best results when grayscale printing using the HP DeskJet 310 v1.x Printer Driver for Windows, select pattern or scatter mode in the Options dialog box. 10 MB free of hard disk space (for installation of printer driver and fonts included with the printer) Note Although the HP DeskJet printer family can print with the above minimum conﬁguration, the printing performance may be unsatisfactory to users. Increasing the computer's processing power or RAM may improve printing performance to a satisfactory level. Verify that the HP DeskJet 300 Series v6 Printer Driver is selected rather than the Microsoft printer driver included with Windows. If printing to an HP DeskJet Portable, DeskJet 310, 320 or 340 printer, verify the correct printer is selected in the Printer Setup menu. Otherwise, the transparency mode may not be selectable.

Close all other applications running in Windows (screen savers and memory resident programs). Delete unnecessary large Windows screen fonts. When printing a draft of a color document to an HP DeskJet 310, 320 or 340 printer, print the document in grayscale with the black print cartridge rather than in color. HP DeskJet Portable (black only). HP DeskJet 500 (black only) 1. If an old software application has none of these printer drivers, then try the “HP DeskJet PLUS” or “HP DeskJet” printer driver.

4-10 Printer Drivers for the PC. Application Printer Driver Comments/Limitations Windows 3.1 HP DeskJet 300 This printer driver supports HP DeskJet 340 printer in Windows 3.1 only, including the Series v6.0 following features: printer driver. Support HP Spooler incorporated with the printer driver. (included with.

Media sizes supported by the HP DeskJet 310 printer, including U.S. Executive paper. Windows HP DeskJet 310 This printer driver supports the HP DeskJet 310 and HP DeskJet Portable printers in 3.0 and 3.1 printer driver Windows 3.0 and 3.1, including the following features: v1.0 (included. If you are using the black print cartridge, this printer driver solution does not support the additional internal fonts in an HP DeskJet 300 Series printer that are not in an HP DeskJet 500C printer. With this printer driver, you will not be able to print on transparencies or executive. If importing color graphics into the document, choose the HP DeskJet 500C printer driver solution. HP DeskJet 500C.

This printer driver solution does not support the additional internal fonts in an HP printer driver DeskJet 300 Series printer that are not in an HP DeskJet 500C printer. Installation and Printer Drivers for the Macintosh Chapter Contents Section Title Page Host Requirements.5-2 Hard Disk Space Requirements. — At least 4 MB of system memory System Software Requirements. System 7.0.1 or later 1 The HP DeskJet 340 printer is compatible with all Apple Macintosh computers using the 68030 chip and above.

5-2 Installation and Printer Drivers for the Macintosh. Hard Disk Space Requirements HP DeskJet 340 printer requires the Macintosh computer to have a hard disk. The table below lists the disk space needed for the printer drivers and the fonts included with the printers. Hard Disk Space Needs. Cabling and Interface Pinout Information Cable Requirements The HP DeskJet 340 printer can be connected to a Macintosh computer with a Macintosh adapter.

Cable Requirements Connection HP order Number Mac Adapter for HP DeskJet 340 (Europe only), includes printer software. Interface Pinout Information The Macintosh Adapter has an 8-pin mini-circular DIN interface connector port. + 5V Driven DTR Input Handshake Transmit Data Output Line TxD+ Transmit Data Input TXD Receive Data Input Line RxD+ Transmit Data Output Line TxD- Shield Ground Receive Data Input Line RxD- Receive Data Output RXD Ground. The Mac Cable Pin Assignments at the 8 Pin Mini DIN connector Pin Number Signal Description Unused DTR Output Handshake This pin sends DTR signal (asynchronous mode) or Clock signal (synchronous mode) from the printer to the computer. In asynchronous mode, the printer indicates when it is ready to receive information from the computer. Connecting the Cable to a Macintosh Computer. The HP DeskJet 340 printer can be connected to a macintosh computer with a Macintosh Adapter.

Make sure that both the printer and the computer are 2. Connect one end of the Macintosh Adapter cable ﬁrmly to turned off. Special menu.

HP DW/DJ 300 Series v6.0.1 Printer Software Installation Outline You can only install the HP DW/DJ 300 Series v6.0.1 printer driver if you are using System 7.0.1 and above. Notes The Easy Install option installs both the printer driver, as well as the fonts. If hard disk space is limited, delete one of the printer drivers after installation.

Installing Fonts HP DeskWriter/DeskJet 300 Series Printer Driver Software As of the printing of this guide, the current printer driver for the HP DeskJet 340 is the HP DeskWriter/ DeskJet 300 Series Version 6.0.1 Printer Driver. The Printer Software supplied with the HP DeskJet 340 includes 27 TrueType fonts and the printer driver on two high density disks. Select either the printer or modem port on the right side of the screen. Make AppleTalk inactive by clicking the Inactive button. See Figure 5-3.

Choosing the HP DeskWriter/DeskJet 3oo Series v6.0.1 Printer Driver Whichever printer driver you have selected, select Background Printing by clicking the On button. Select ink intensity (black & color Select ink intensity (black & color printing), halftoning and color matching printing), halftoning and color matching options. HP DeskJet 340 Printer Driver Dialog Box Roadmap Installation and Printer Drivers for the Macintosh 5-11. Optimizing Memory Since HP DeskJet 340 printer driver image the pages in system memory, the amount of available system memory affects printer performance—the more memory available, the less time required to print a page. This section describes how the HP DeskWriter/DeskJet 300 Series Version 6.0.1 printer driver uses memory.

Running Under System 7 Finder Under System 7 Finder, applications load into memory from the top (high memory) portion of the stack. Applications may have as much or little memory as they need, limited only by the amount of memory available. Increasing the Partition Size for an Application The size of the application heap is set in the Get Info dialog box. In general, the application size should be set 300K larger than the default for the application. To increase the partition size for an application, follow these steps: 1. Optimizing the Macintosh Computer for Printer Performance HP DeskJet 340 printer drivers are designed to deliver the best possible performance. The Installer program on the latest version printer drivers automatically increases System 7 memory size.

However, printer output speed can be affected by the following:. Turning Off or Decreasing the RAM Cache 1. From the Apple menu, choose Control Panels. Double-click on Memory. Click the arrows next to the Cache Size box to reduce the disk cache to 32K. You must use at least a 32K cache. Information HP Printer Guide Choose the HP Printer Guide from the Help menu in the upper right corner of the menu bar.

(This works on System 7.5 This will give you information on Basic Printing Setup, Printing Option, Printing in Color and only) HP Supplies. Additional Printing Information (Continued) Topic Information Unexpected print cartridge Sometimes the HP DW/DJ 300 Series v6.0 printer driver interprets black-and-white data as swap message (black color. The printer driver may also identify grayscale scanned images as color. Some pages seen as color) applications, such as Photoshop and Pixel Paint Professional, use black and white pixels from a color palette to draw black-and-white objects. 6-11 Printer Light Indications (for HP DeskJet 340).6-12 Printer Light Indications (for HP DeskJet Portable, HP DeskJet 310 and 320). Voltmeter (used to check the voltage out of the power adapter, a rapid recharger, and a battery pack) 1. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter and power cord.

6-2 Problem Resolution. Overall Troubleshooting Start Read Printer “Troubleshooting fails to power up Battery Pack and correctly (power light AC Operations” in off)? This chapter. Read Light flashing, “Troubleshooting Read “Printer Communication alternately flashing or Communication Light Indications” problem with flashing in unison?. Testing complete. Troubleshooting Battery Pack and AC Operations 1. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter.

6-4 Problem Resolution. Disconnect the recharger from the AC power source, wait several minutes, then reconnect the rapid recharger to AC power and try charging the battery pack again. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter. Problem Resolution 6-5. 100 to 240 Vac. Some HP DeskJet Portable printers may have a country-speciﬁc power module instead of a worldwide power adapter and power cord. Power modules, unlike power adapters or rapid rechargers, can operate from only one country-speciﬁc voltage.

Self-Tests Power On Self-Test HP DeskJet 300 Series printers perform a power-on self-test when the printer is turned on to test printer operation. There is no printout associated with the power-on self-test. There are two possible outcomes to the power-on self-test:. DJP909 For DeskJet Portable, The Online light will blink when the printer is ready for 310 and 320 another sheet of paper. The DJPMenu software cannot change the extended settings on the HP DeskJet Portable printer.

6-8 Problem Resolution. Figure 6-3. Demo Page from the DeskJet 340 Problem Resolution 6-9. Figure 6-4. Beginning of the Printer Self-Test Pattern with a Black Print Cartridge Installed 6-10 Problem Resolution.

Refer to the software application manual. If you are using and/or character spacing available or not correctly Windows, see the HP DeskJet 300 Series Printer Software do not match what you see installed.

Guide for instructions on installing screen fonts. Printer Light Indications (HP DeskJet 340) The HP DeskJet 340 printer lights blink on and off to give you information about what the printer is doing.

Change Cartridge Button Paper Feed Button Power Button Press to move the print Press and hold to eject. HP DeskJet 340 Printer Light Indicatons Printer Light Indication Probable Cause Solution The Power light is blinking The computer is sending data to You do not need to do anything. The Paper feed light is The printer is out of paper. One or more blinking lights suggests that user intervention is needed.

The older model C2614A of the HP DeskJet Portable printer has these two lights reversed; instead of “Change Cartridge” the top light is labeled “Menu”, and instead of “Menu” the bottom light is labeled “Chg. HP DeskJet 300 Series Printer Light Indications (HP DeskJet Portable, HP DeskJet 310 and 320) Printer Light Indication Probable Cause Solution Online light is blinking The printer is out of media. If using the optional sheet feeder, load media in the IN tray and press the gray pressure plate release button. Power light on steady 1. The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge” and “Settings” instead of “Setup” written on its front panel. 6-16 Problem Resolution. If the same error occurs after re-installing the battery pack, replace the battery pack and retest.

The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge” written on its front panel. Problem Resolution 6-17. If the print cartridge and cradle are not in the home position, continue on to the next step.

The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge” written on its front panel. 6-18 Problem Resolution. If the printer has a carriage stall error condition, look for 6. If the printer has a service station motor stall error obstructions or binding along the printer carriage path. Condition, look for any visible obstructions around the Slide the print cartridge cradle back and forth across the service station (right end of the mechanism) that may be printer mechanism. The HP DeskJet Portable printer does not have the DJPMenu conﬁguration utility.

The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. To select “Manual Feed” or “Sheet Feeder” you must use the printer driver settings in the software application on the host computer. The HP DeskJet Portable printer does not have the DJPMenu conﬁguration utility. The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. To select “Manual Feed” or “Sheet Feeder” use the printer driver settings in the software application on the host computer.

Or, if “Manual Feed”. Media Related Problems (Continued) Problem or Indication Possible Causes and Solutions If you are using the sheet feeder Online light is blinking The printer is out of paper. Load a stack of media into the IN tray and press the Online button. Clearing Paper Jams If the Busy and Online lights are blinking, the printer detects a paper jam. If you are not using the sheet feeder, go to step 4. Press down on the pressure plate to release the paper from If you are using the Portable Sheet Feeder, go to step 3. Use paper that meets the speciﬁcations listed in chapter 1.

However, some paper that meets the speciﬁcations listed in chapter 1 will not produce satisfactory results in an HP DeskJet 300 Series printer. If this is the case, try a different brand of paper. Printer Skew Speciﬁcation The print skew speciﬁcation for HP DeskJet 300 Series printers is no more than 0.006 inches per inch on 95% of all pages printed. The squareness of the paper and how paper is loaded can also add to total print skew. Measuring Print Skew 1. If using the sheet feeder, load a stack of paper in the IN tray. Print a page of information that should display a consistent Use paper with squareness that is within tolerance.

Left margin down the page. Troubleshooting Communication Problems Start Printer connected to some type of sharing device?

Disconnect the printer from the sharing device. Connect the printer directly to the host. From DOS, send the following command to print the DOS directory: Sharing device DIRLPT1: Printer faulty.

Cable fully seated on the printer and host connectors? If using a different interface cable from the one included with the printer, verify the cable is a Centronics Interface cable and that the cable fully seats on the printer interface connector. Hewlett-Packard does not recommend or guarantee the print quality or cartridge life of reﬁlled print cartridges.

Replace the print cartridge with a new print cartridge. The HP DeskJet Portable only prints black; the Color Kit is available for the HP DeskJet 310 and 320 only. Problem Resolution 6-29.

Avoid overusing the cleaning routine. The HP DeskJet Portable prints black only; the Color Kit is available for the HP DeskJet 310, 320 and 340 only.

6-30 Problem Resolution. For more tips on extending the print cartridge life, read “Maintaining Print Cartridges” in chapter 3. The HP DeskJet Portable prints black only; the Color Kit is available for the HP DeskJet 310, 320 and 340 only. Problem Resolution 6-31. At ofﬁce, with ambient printing at least once a month. A now obsolete black print cartridge, part number 51608A, had the same life speciﬁcations as this cartridge. The HP DeskJet Portable prints black only; it cannot use this color print cartridge.

Print Cartridge Expired?. When dots or lines are missing from printouts, use the following routine to clear the print cartridge ink nozzles. The HP DeskJet 310, 320 and 340 printers can clean either a black or a color print cartridge 1. For the DJ340 user: Hold the Change Cartridge button and 2.

Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the print cartridge nozzles. Do not install a print cartridge with crusted ink into the printer.

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Use the following procedure to remove the crusted ink from the nose of a black print cartridge. Do the self-test. If the self-test is missing dots or lines, you can try clearing the print cartridge nozzles, as described below. The older model C2614A of the HP DeskJet Portable printer has this button labeled “Settings” instead of “Setup”. Clearing Clogged Print Cartridge Nozzles If printouts are missing dots or lines, ﬁrst try cleaning the electrical contacts by following the steps. Turn the paper over and try printing on the other side. All papers have a recommended print side.

For HP DeskJet 300 Series printers, load paper with the print side up. See the paper packaging for an arrow or other identiﬁcation of the print side of the paper.

Print the page again using manual feed. Black output appears The HP DeskJet 340, 320 and 310 printers, when using a color print cartridge, produce greenish composite black from the color print cartridge by mixing colors. If this composite black appears greenish or otherwise unsatisfactory, try to arrange the document so that each page is either only color or only black. Be sure to give the ink several minutes to dry.

These option settings are from the HP DeskJet 300 Series v4.1 Printer Driver. This is the driver recommended for all DeskJet 300 Series printers. 6-38 Problem Resolution. Select Presentation mode in the Printer Setup dialog box.

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Print the page again using manual feed. These option settings are from the HP DeskJet 300 Series v4.1 Printer Driver. This is the driver recommended for all DeskJet 300 Series printers. Problem Resolution 6-39.

Printouts Missing Rows of Dots Loren ipsum dolor sit amet, consectuer udipseing elit, sed dium nonumy elusmod tempor incidunt ut labore et delore magna aliquam erat volupat. Ut enim ad minimim veniami quis nostrud exercitation ullam- corpor suscipit laboris nisi ut aliquip ex ea commodo consequat.

Once the print cartridge and print cartridge cradle contacts 4. The print cartridge may be faulty. Replace the print are dry, reinstall the print cartridge. Retest by printing the cartridge and retest by printing the printer self-test.

Printer self-test. Close any other open applications running in Windows. In Printer Setup, select Draft or Normal Mode rather than Presentation Mode.

The HP DeskJet Portable prints black only; it cannot use the color print cartridge. 6-42 Problem Resolution. Service Support Contracts. 7-3 HP Express Exchange Service.7-3 HP Support Pack. Warranty Information Hewlett-Packard maintains facilities throughout the world that can service HP DeskJet 300 Series printers. The warranty for HP DeskJet 300 Series printers varies, depending on the printer, the date of purchase, and the country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the following options:. This service does not need to be purchased within 30 days of the printer purchase date. To order the HP Express Exchange Service, call toll-free at (916) 785-1200 from Monday to Friday, 6 am to 5 pm Paciﬁc Standard Time. HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment. Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery. You can help assure effective servicing of your customer's printer by following these guidelines: 1.

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Follow the troubleshooting procedures in this document or the printer user's guide. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Ofﬁce for instructions on returning the printer for service and repair. Group 3 fax machine.

To use HP FIRST, dial (800) 333-1917 from your fax machine in the U.S. From outside the U.S. And Canada, choose a number from the list on the next page. A voice response system helps you select the information you need. HP FIRST (Hewlett-Packard Fax Information Retrieval Support Technology) is an automated support access program that sends printed product information to a facsimile machine. Call HP FIRST from a touch tone telephone/fax machine.

Select the product information you want by navigating through the pre-recorded messages using the buttons on the telephone. World-Wide Web access at: URL 1. HP Audio Tips is a set of pre-recorded messages to answer common product questions.

Navigate through the pre-recorded messages by pressing the buttons on a touch tone telephone. HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers.

Printer Repair Feedback Information 1. Make a copy of the HP DeskJet 300 Series Printer Repair Sheet in this section. Observe the problem with the printer.

Verify the problem is repeatable. Determine the applicable error code in table 7-3. HP DeskJet 300 Series Printer Error Code Table (Continued) Keyword Description Code Underlines or streaks in Prints extra lines across media when printing self-test PP20 printing Wavy print Print appears wavy on self-test PP25 Incomplete print Parts of printed characters are missing on self-test. HP DeskJet 300 Series Printer Error Code Table (Continued) Keyword Description Code Accessory Problems Missing manual AM00 Manual is missing from shipment container Missing power cord/module Power cord/module is missing from shipment container AM05 Missing driver Driver disk is missing from shipment container.

HP DeskJet 3720 All-in-One Printer series Full Feature Software, Drivers, firmware download, install and fix printer driver problems for Microsoft Windows 10/8/8.1/7/XP/Vista 32-bit – 64-bit and Macintosh Operating System. “” The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software. Provides download link for HP DeskJet 3720 printer with “Windows, Mac and Linux” Operating System select compatible computer driver System you use, you can download the driver here easily and for free. Download HP DeskJet 3720 Driver for Windows, Mac OS X and Linux Features. Save space and get the power you need with the world’s smallest all-in-one printer.

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Show your style with a sleek design and a variety of head-turning hues. Print 2.5x as many pages with optional Original HP high-yield ink cartridges. Wirelessly print, scan, and copy what you need quickly and easily with this affordable all-in-one. Easily recycle your Original HP cartridges at no charge through HP Planet Partners. The easiest way to print documents, photos, and more from your Apple, Android, and Windows devices.

Connect your smartphone or tablet directly to your printer, and easily print without a network. Get connected quickly and start printing fast with easy setup from your smartphone or tablet. Scan any object on the go with the HP All-in-One Printer Remote mobile app for your smartphone or tablet. HP DeskJet 3720 All-in-One Printer HP DeskJet 3720 series Full Feature Software and Drivers Driver and Software Details Type: Driver Version: 40.12 Release date: Apr 16, 2018 File name: DJ3700FullWebPack.exe File Size: 110.9 MB ↔ Operating Systems: Windows 10 (32-bit/64-bit), Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows Vista (32-bit/64-bit), Windows XP (32-bit/64-bit). HP DeskJet 3720 All-in-One Printer series Basic Driver for Windows 32 bit Driver and Software Details Type: Basic Driver Version: 40.12 Release date: Apr 16, 2018 File name: DJ3700Basicx86.exe File Size: 54.5 MB ↔ Operating Systems: Windows 10 (32-bit), Windows 8.1 (32-bit), Windows 8 (32-bit), Windows 7 (32-bit), Windows Vista (32-bit), Windows XP (32-bit). HP DeskJet 3720 All-in-One Printer series Basic Driver for Windows 64 bit Driver and Software Details Type: Basic Driver Version: 40.12 Release date: Apr 16, 2018 File name: DJ3700Basicx64.exe File Size: 58.2 MB ↔ Operating Systems: Windows 10 (64-bit), Windows 8.1 (64-bit), Windows 8 (64-bit), Windows 7 (64-bit), Windows Vista (64-bit), Windows XP (64-bit).

HP DeskJet 3720 All-in-One Printer series Firmware Update Driver and Software Details Type: Firmware Version: 1828A Release date: Jul 31, 2018 File name: DJ3700R1828A.exe File Size: 3.5 MB ↔ Operating Systems: Windows 10 (32-bit/64-bit), Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows Vista (32-bit/64-bit), Windows XP (32-bit/64-bit). HP DeskJet 3720 Printer Driver Download for Macintosh HP Easy Start Driver and Software Details Type: Driver Version: 2.8.0.177 Release date: Mar 29, 2018 File name: HPEasyStart.app.zip File Size: 8.3 MB ↔ Operating Systems: Mac OS 10.13, Mac OS 10.12, Mac OS 10.11, Mac OS 10.10, Mac OS 10.9, Mac OS 10.8. HP Smart for Mac OS Driver and Software Details Type: Drivers Version: 2.0 Release date: Jul 3, 2018 File name: HPSmart2.0.pkg File Size: 22.0 MB ↔ Operating Systems: Mac OS 10.13, Mac OS 10.12, Mac OS 10.11, Mac OS 10.10, Mac OS 10.9, Mac OS 10.8. HP DeskJet 3720 All-in-One Printer series Firmware Update Driver and Software Details Type: Firmware Version: 1828A Release date: Jul 31, 2018 File name: DJ3700R1828A.dmg File Size: 10.4 MB ↔ Operating Systems: Mac OS 10.13, Mac OS 10.12, Mac OS 10.11, Mac OS 10.10, Mac OS 10.9, Mac OS 10.8. The guidelines to install from HP DeskJet 3720 Driver are as follows:.

Check whether you have switched on the printer and make sure that the USB cable is connected. Install the HP DeskJet 3720 driver by selecting the storage location of the software or driver. Double-click on the software or driver that was downloaded and follow the instructions that appear on the screen. Next. Next. Restarting the computer may be required for completing the installation.