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Cost: For orders over £99 ex VAT standard delivery is free. For orders below this price standard delivery is £10 ex VAT per 20kg of goods ordered. The delivery charge will be detailed in your basket.

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Large items (large kitchen appliances and TVs over 40”) do not qualify for standard delivery. There are a variety of chargeable delivery options for these items which are detailed during the checkout process. How long does delivery take? Standard delivery is 1-3 working days. Predicted lead time for your chosen product/s will be detailed in your basket before checkout. For large items (kitchen appliances, large screen TVs etc.) you can select your delivery date and time during the checkout process. Installation and recycling information Installation and recycling are available on large items (large kitchen appliances and TVs over 40”) and can be selected during the checkout process.

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If you have selected recycling, please ensure your existing appliance is disconnected (and defrosted where relevant) before our team arrive. Where installation has been purchased, our team will disconnect your existing appliance, install your new product and connect it to existing services within 1 meter. Please note: Installations are only available to domestic premises. Our installers are not authorised to install any products within any commercial location. If you find Argos, John Lewis, AO.com or eBuyer.com has the same product at a cheaper price, including voucher offers, we’ll match it – even up to 7 days after purchase. How to request a business price match We promise to match the competitor’s price available when you contact us.

To request a price match for:. Online purchases: Call us on – before you’ve bought from us, or up to 7 days afterwards. In store purchases: Visit your local Business Centre within 7 days and speak to a Business Adviser.

Information you’ll need If you have already purchased you’ll need your receipt, the competitor you want us to match and details of any relevant voucher offers. If you have not yet purchased you’ll need; the product code (available on the product page), our price, the competitor you want us to match and details of any relevant voucher offers. Terms & conditions.

We’ll match our competitor’s store or website UK price, including voucher offers. The competitor’s product must be brand new, identical to ours, and offered on the same terms. We and the competitor must have stock ready for delivery. We must be able to verify the competitor’s price and stock position. We’ll match the price of a product, not delivery charges or other services.

Voucher offers and codes redeemable in the issuing retailer will be matched with equivalent savings discounted at time of purchase, limited to one per transaction. Excludes custom quotes and gift voucher/cards. Limited to maximum 5 units per order. Cannot be used with any other offer.

When I run the installation for My Passport for Mac, it shows the countdown while it’s working. Just when it seems like it’s finished, I instead get an error message (see below). I haven’t been able to install it despite multiple attempts and reboots. What should I do?

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